Refund policy
RETURN AND REFUND POLICY
We offer a 14-day return policy. You have 14 days after receiving your order to request a return.
RETURN ELIGIBILITY
To qualify for a return, the item must be unworn, unused, unwashed, undamaged, with its original tags and packaging. You must also provide your receipt or proof of purchase.
This policy applies to eligible products fulfilled from our stocked inventory and products made and fulfilled through our production partners.
STARTING A RETURN
To request a return, contact N.Finite Everlasting Fashion at N.finiteholdingsllc@gmail.com with your order number and reason for the return.
Returns must be approved before being shipped. If your return is approved, we will provide the correct return address and shipping instructions. Items returned without prior authorization will not be accepted.
Please do not send products directly to a manufacturer or fulfillment partner unless instructed by N.Finite Everlasting Fashion.
RETURN SHIPPING
Customers are responsible for return-shipping costs when returning an item because of sizing, fit, color preference, or a change of mind.
If an item is damaged, defective, misprinted, or incorrect, N.Finite Everlasting Fashion will cover the approved return or replacement costs.
Original shipping charges are nonrefundable unless the order arrived damaged, defective, or incorrect.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives. Contact us within 7 days of delivery if your item is damaged, defective, misprinted, or incorrect.
Include your order number, a description of the problem, and clear photographs or video showing the issue. Once reviewed, we will arrange an appropriate replacement, store credit, or refund.
EXCEPTIONS AND NONRETURNABLE ITEMS
We cannot accept returns for:
• Items that have been worn, washed, stained, altered, or damaged after delivery
• Products marked “Final Sale”
• Gift cards
• Personalized or specially customized products, unless they arrive damaged, defective, or incorrect
• Returns requested more than 14 days after delivery
• Items sent back without prior authorization
Please contact us if you have questions about whether a particular item qualifies for return.
EXCHANGES
We do not process direct exchanges. The fastest way to receive another size or product is to request a return. Once the return is approved, place a separate order for the replacement item.
ORDER CHANGES AND CANCELLATIONS
Contact us as quickly as possible if you need to change or cancel an order. Made-to-order products enter production shortly after an order is submitted. Once production or fulfillment has started, we cannot guarantee that the order can be changed or canceled.
REFUNDS
We will notify you after receiving and inspecting your return. If approved, your refund will be issued to your original payment method within 10 business days.
Your bank or credit-card company may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at N.finiteholdingsllc@gmail.com.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If merchandise is shipped into the European Union, customers have the right to cancel or return an eligible order within 14 days without providing a reason, subject to applicable law. The item must be unworn or unused, with its original tags and packaging, and accompanied by proof of purchase.